FAQ


CURRENCY

Everything in our web shop is in US dollars.

 

SHIPPING POLICY

We currently ship internationally. 
Please refer to shipping chart below for destinations we currently ship to and shipping rates. 

All orders will be processed within 3-5 business days upon confirmation of payment. Shipment will be shipped via SF Express or Hong Kong Speed Post depending on your region. 

Once shipped, shipping confirmation & tracking number will be provided to your email. Please note customers are responsible for any customs, import duties and/or tax levied by your local country.

Region Destinations Postal Service  Under USD$400  USD$400 & up 
1 Hong Kong, Macau, China, Taiwan SF Express Free Free
2 Singapore SF Express $10 Free
3 Japan, Korea  SF Express  $16 Free
4 US, Canada, Denmark, France, Finland , Germany, Sweden, UK  Hong Kong Speed Post  $30 Free

 

 

Return Policy

Full-priced item may be returned for refund within 7 days of receiving your order under the conditions that the item is not worn, washed or altered, and must have all tags attached for refund. We reserve the right to decline return should the returned item not meet the above conditions. Delivery charges are non-refundable.

We currently can not perform exchanges for online orders. Please purchase your desired size and return the original item. Conditions listed above applies. 

To arrange a return, please contact us at info@jovensshop.com, with 'Return' and your order number  in subject line. You will receive further instructions on how to return the merchandise.

Please ship your return items using a trackable, insured shipping method. Customer is responsible for return shipping costs. 

 

FIT & SIZING

Our designs are in American fit and true to size unless otherwise stated. 

Women size chart: 

Women

S

M

L

XL

S/M

M/L

US Size

US 0-2

US 4-6

US 8-10

US 12

US 2-6

US 6-10

Bust

31"-32"

33"-35"

37"-39"

41"

31"-33"

35"-39"

Waist

24"-25"

26"-28"

30"-31"

33"

24"-26"

28"-31"

Hip

33"-34"

35"-37"

39"-41"

43"

33"-35"

37"-41"

 
Men size chart: 

Men

S

M

L

XL

Tailoring Size (EU)

EU 46-48

EU 48-50

EU 50-52

EU 54

Bust

36"-38"

38"-40"

40"-42"

42"-44"

Waist

30"-32"

32"-34"

34"-36"

36"-38"